TERMS & CONDITIONS OF SALE
We accept Visa, MasterCard, Solo, Maestro, and payments made via Amazon Pay and Paypal. We charge for all items as soon as your order is accepted. Back-ordered items are also charged but if they cannot be dispatched within 5 working days we will contact you to either schedule a new delivery date or refund.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of shipment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All prices listed on www.proswimwear.co.uk are inclusive of VAT at the current rate where applicable. We reserve the right to alter prices without notice. For heavier items such as bags, fins and energy drinks, we reserve the rights to charge additional postage at cost.
Orders made from the UK are subject to VAT. If we are sending products to an address within the European Union prices are also subject to VAT. Orders sent to an address outside the EU, are not charged VAT, although your order may be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you the customer or the recipient; we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.
ORDERS RECEIVED AFTER 2PM WILL BE DISPATCHED ON THE NEXT WORKING DAY.
Orders placed on a UK bank holiday will be dispatched on the next working day (Monday to Friday).
UK: Order values of £24.99 and under will be charged £2.99 for the Royal Mail 48H Tracked service, £3.99 for 24H tracked and for £6.99 you can select Next Day special delivery.
If ordering before 2pm on a Friday you can pay £9.95 for Next Day Saturday Special Delivery. UK: Order values over £24.99 will receive free 48H Tracked delivery
Europe: Orders are charged £7.00 internationally signed for tracked postage up to 0.5Kg each additional 0.5Kg has a higher charge, these prices are automatically calculated at checkout. Before checking out you can check the postage cost by selecting your country under your basket and clicking for a postage quote
Rest of the World: (inc USA, Canada, Australia, South Africa, etc) Orders are charged at £12.00 for Internationally signed for tracked postage up to 0.5Kg, each additional 0.5Kg has a higher charge, these prices are automatically calculated at checkout. Before checking out you can check the postage cost by selecting your country in your cart and clicking for a postage quote.
Information regarding product availability dates are estimates based on information from our suppliers, these dates can be liable to change and should be taken as only a guide. If you require an item by a specific date, it is best to contact us to ensure that your required item will be available by the date needed.
Sometimes an item/s will be out of stock at the time of ordering. If this happens, your order will be reserved and held at ProSwimwear, and you will be contacted by our Customer Services Team. They will enquire whether you would like the partial item/s sent out to you, or if you would rather wait for the full order to be in stock before dispatch. The whole package will be dispatched out to you as soon as all product/s come back in to stock. If you have any queries regarding this, please contact our Customer Service Team.
We have a Club discount scheme as well as an affiliate program available to ASA authorised clubs. For details of the terms and conditions, please email firstname.lastname@example.org or call 01278 550640. Emailed enquiries will be contacted by a member of our team within 24-48 hours Monday to Friday.
It must be appreciated that Lycra is a delicate material and the life is very limited in chlorinated water. The strength of chemicals will vary, therefore if a high level of chlorine is used,l this may degrade the Lycra quicker. The garment should be hand washed in cold water immediately after use, as chlorine continues to affect the Lycra when left. Avoid wrapping the costume in a towel and if possible put your costume/suit into a mesh equipment bag where it can breathe, this is the ideal way to transport your suit home. Detergents/shampoo and shower gel will degrade Lycra quickly, therefore, we recommend that you do not shower in you suit, or machine wash. We recommend, the best way to dry your suit is to air dry away from direct sun light, and do not use radiators or tumble driers. Sitting on a rough pool side can also cause damage to the material of the suit, so it is best to avoid doing this. If you are to follow these guides, you will be able to get more wear out of your suit, saving you money in the long run.
Correct Suit Sizing
It is the customers responsibility to correctly measure the wearer, and to check the manufacturers size guide, provided on the ProSwimwear website. Customer Services are available to give advice on sizing, but they cannot see the swimmer, or how the measurements are taken, so ProSwimwear does not bear any responsibility for the suit being the incorrect size.. It is the customer’s total responsibility for the size ordered. Swimwear sizing can vary between manufacturers, which is why suits can be returned for a free exchange, to ensure customers is able to get the correct fit.
Whilst we generally process refunds for returned items within 7 days from when they arrive back with us, please allow up to 14 days (or longer during busy periods) for both our returns & accounts departments to process your refund.
Out of stock and back ordered items
If you have ordered a product that is currently on backorder. If the item is out of stock due to an error on our system, our Customer Service team will contact you to see if there is an alternative item you require, or offer you a full refund for the item/s.
Faulty and lost items
Once an item has been deemed faulty or lost as per our policies, the refund will be sent to our accounts team to be processed back to the customer within 48 hours.
ProSwimwear runs promotions and special offers throughout the year, some promotions have terms where the more you purchase, the more discount you receive! Any items you may decide to return, we will only be able to refund you for the discounted price that you would have paid.
ProSwimwear returns department works in conjunction with our manufacturers, our manufacturers want to be informed of any products deemed to be faulty; therefore all items returned as faulty will be returned to the manufacturer for examination. Once the manufacturer and our returns department have agreed that the product is faulty, then the item can be replaced or credited. ProSwimwear will endeavour to process this as quickly as possible subject to the manufacturer's timescales. However, if the item is deemed to be defective, due to the customers handling or fair wear and tear, then the item will be returned to the customer and no replacement or refund issued.
Please note, all goods that are returned must be accompanied with proof of purchase and a note telling us what action you would like us to take. All items returned without a note will be credited to your account at ProSwimwear, and you will be able to use this credit towards any further purchases. For International returns, International Signed for postage is recommended in case of loss.
All returned goods must be returned in their original packaging with all tags in place. Any items that have been worn or used in a pool, or exposed to chlorinated water cannot be returned for an exchange or refund. It is the consumers responsibility to decide the suitability and fit of all items before using the item in a pool, and making the item unsaleable if returned.
It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer, and not exchanged or refunded.
At times we will offer our customers an item free of charge under the terms of a specialist promotion. ProSwimwear offers the free items in good faith, but cannot be held responsible should the item become faulty in anyway and will not be liable for its replacement.
Wetsuits - Please note, all items are inspected before leaving our warehouse. We reserve the right to refuse an exchange or a refund if the item has incurred damage whilst in your possession due to misuse. We do not accept returns on items that show wear/use, without their original packaging, or without tags attached.
Please note we are giving all customers in the UK a free* 48 Hour tracked Royal Mail postal return label for exchanges, faulty products, and products sent in error. We do not take any responsibility for items being lost or going missing in the post.
If you're returning an item for a refund* and you use the UK returns label then the postage cost of £2.50 will be deducted from your refund (the cost of any upgraded postage will be deducted from the refund).
International Free Size Exchange
If you return an item back to ProSwimwear for an exchange, we will ship the replacement back to you at no further cost.
Faulty Goods: Goods returned as faulty should be returned to our returns department. This product will be assessed by our returns department in conjunction with the manufacturer, should the item be deemed to be defective, this will be replaced or refunded. In case of a discontinued product, an alternative item will be agreed or a refund will be issued. If the item is faulty then you will receive a refund and compensation for your postage (standard parcel charge costs only.
Wrong items received: In the event that you have received the incorrect item, please return the item back to our returns department using the free returns label. On receipt of the item, our returns team will inspect the product, and if the incorrect product has been received, we will then dispatch the correct item.
All precautions are taken to ensure that transactions are secure, although ProSwimwear cannot be held responsible for any breach of security. Orders can be cancelled up to 7 working days after being placed, if the item has not already been shipped. Please call 01278 550 640to cancel or email email@example.com. All orders placed online are processed automatically from your submitted online order details.
To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal and perpetrators will be prosecuted
ProSwimwear do not disclose buyers' information to third parties other than when order details are processed through one of the secure payment gateways. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
You may be contacted by a review website on behalf of Proswimwear to review your order. Proswimwear currently use Trusted Shops who will send a review request by e-mail of the possibility of submitting a customer review
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
• Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
ProSwimwear Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Customers must return their like-for-like WEEE item to us within 30 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.