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Requirements for all returns; UK and International:


Returns must be made within 30 days from the date of dispatch. All returns must be accompanied with a returns note and must adhere to the following conditions:

  • Item(s) are in new, unused condition.
  • All product tags and hygiene strips are intact and in place.
  • Item(s) are in their original packaging as received by you.
  • Have been tried on wearing underwear.
  • Are clean and free from streaks or odour.

Please note: Items returned which do not adhere to these conditions will not be refunded and will be disposed of after inspection.

 

Within the United Kingdom

Orders delivered to an address within the United Kingdom should use our Royal Mail returns process, returns are charged £3 which will be deducted from your refund. Simply follow this process:

  1. Complete the returns form included within your delivered package.
  2. Securely package the item(s) for return.
  3. Visit the Royal Mail returns website to generate your returns label: https://www.royalmail.com/track-my-return/create/2696
  4. No printer? No worries! Your local Post Office will print your returns label for you - take your Royal Mail barcode on a mobile device for the Post Office to scan & print.

 

Outside the United Kingdom

Orders delivered to an address outside of the United Kingdom (international) follow this process:

  1. Complete the returns form included within your delivered package.
  2. Securely package the item(s) for return.
  3. Generate a returns label through our GFS Returns Hub: https://proswimwear.gfs-returns.com/lite

 

International orders, you will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.

Please note, ProSwimwear will not be held liable for the payment of any duties or taxes relating to the return of items purchased.

Please ensure you are aware of all charges, particularly when using couriers, to return items to ProSwimwear.

Any items returned to ProSwimwear that are subject to unpaid or outstanding taxes and duties will be declined. This means they will be held by the courier service until payment is received.

Any items held by couriers pending payment will be held at an external location where ProSwimwear will have no access.

If taxes and duties are unpaid and / or returns held by couriers then ProSwimwear will not be able to process your refund/s.

Returns that have been sent with taxes and duties pre-paid will be accepted and processed as normal.

Misplaced your returns form? Download a copy here.

 

Looking to return a faulty, damaged or not as described item?

Please contact customer services before returning any item(s). The team will be happy to provide further guidance directly.

Open a support ticket: Click here
Send an email: info@proswimwear.co.uk

 

Our full returns policy can be found here: https://www.proswimwear.co.uk/returns-and-exchanges.html

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