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If you need to return an item to us for any reason, simply follow the steps detailed below to get your exchange or refund processed as quickly as possible!

ProSwimwear Returns

UK Returns Procedure

    1. Place the product that you would like to return into the packaging, along with the invoice and a note explaining which action you would like our returns department to complete. Whether that is a refund, or you would like to exchange the current product for another size or colour. All goods that are returned must be accompanied with proof of purchase and a note telling us what action you want us to take, all items returned without a note will be credited to your account at ProSwimwear and you will be able to use this credit to re-purchase goods to that value in our store.

 

    1. There is a free 48hr tracked postage label on the back of your invoice. If you're making an exchange for a different size or a different product then your return postage will be free. If you're returning an item for a refund then the return postage is charged at £2.50 and this will automatically be deducted from your refund amount.

 

    1. To speed up the process as much as possible, make sure your note contains clear instructions on whether you would like an exchange or refund. In the case of an exchange, including detailed information such as size and colour of the replacement item will make sure the exchange is processed as fast as possible.

 

    1. Goods must be returned in their original packaging with all tags and labels attached.

 

    1. Goods cannot be returned after being used in the pool. (Sorry!)

 

  1. That's it! The rest is up to us.

International Returns ProcedureReturns ProSwimwear

    1. Mark your package RETURNED GOODS – FAILED SALE. (International customers only). This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender. All goods that are returned must be accompanied with proof of purchase and a note telling us what action you want us to take, all items returned without a note will be credited to your account at ProSwimwear and you will be able to use this credit to re purchase goods to this value on our store by telephoning customer services, emailing or via live chat. For International returns International "signed for" or "tracked" postage is recommended in case of loss.

 

    1. Place the item that you would like to return into the packaging along with the invoice that was included and send the product back via your preferred delivery service. We suggest you send your item via tracked delivery. It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not exchanged or refunded.

 

    1. Write a short note with instructions on whether you would like an exchange or refund. In the case of an exchange, including as much information as possible such as size and colour of the replacement item will make sure the exchange process is as fast as possible!

 

    1. Goods must be returned in their original packaging with all tags and labels attached.

 

    1. Swimwear, goggles or swimming accessories that have been used in a pool cannot be returned for exchange or refund. It is the consumer's responsibility to decide the suitability and fit of all items before using the item in water.

 

  1. That's it, the rest is up to us!

Free UK Returns Label*

Return a product to ProSwimwear

Our UK Customers qualify for free tracked returns.  Simply use the free 48H tracked returns label included on your despatch note to send back your order to us free of charge.

If your item is being returned for a size exchange, or because it is faulty, or because of a shipping error then you wont be charged for returning the item to us.

*If, however, your item is being returned for a refund then an amount of £2.50 will be deducted from your refund to cover the postage costs.

International Size Exchange

International customers can now benefit from our free size exchange service. Just send your package back to us, preferably using a tracked delivery method.

Once your item is received back to our warehouse we will immediately process your exchange and ship your replacement item to you at no extra cost!

Promotional Items

At times we will offer our customers an item free of charge under the terms of a specialist promotion. ProSwimwear offers the free items in good faith but cannot be held responsible should the item become faulty in any way and will not be liable for its replacement.

Terms and Conditions

Please note, for all items returned for exchange or refund, customers will pay the postage charges applicable to their country.
All goods that are returned must be accompanied with proof of purchase and a note telling us what action you want us to take, all items returned without a note will be credited to your account at ProSwimwear and you will be able to use this credit to re purchase goods to this value on our store by telephoning customer services, emailing or via live chat.
We recommend that a certificate of posting should be obtained for returns, supplied free of charge by the post office by handing your parcel over the counter, this gives you a limited insurance with royal mail if the goods are lost, For added security either ship the items Signed for postage or for higher insurance use Next Day special delivery. For international returns, international signed for postage is recommended in case of loss.

All goods must be returned in their original packaging with all tags in place. Swimwear, goggles or swimming accessories that have been worn or used in a pool, or chlorinated water cannot be returned for exchange or refund. It is the consumers responsibility to decide the suitability and fit of all items before using the item in a pool and making the item unsellable if returned.
It is the customer's responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not exchanged or refunded.

Faulty Goods: goods returned as faulty should be sent for the attention of our returns department, this product will be assessed by a returns operative in conjunction with the manufacturer, should the item be deemed to be faulty this will be replaced or in case of an obsolete product an alternative item will be agreed or a refund will be issued if requested. If the item is faulty then you will receive a refund and compensation for your postage (Standard Parcel Charge costs Only), You can check this refund amount for non UK posting, by adding the faulty item to the shopping cart on the site and entering your country and post/zip code for a shipping quote!

Wrong items received: goods returned as wrong items received should be returned to our returns department, on receipt of the item we will then replace it with the correct one and a refund will be given for any return postage charge incurred by the customer. Customers in the UK can contact customer services and a free returns label will be provided attached to an email.

Free returns label. Please note we are giving all customers in the UK a free 48 Hour tracked Royal Mail postal return label for exchanges, faulty products, and products sent in error. We do not take any responsibility for items being lost or going missing in the post.

If you're returning an item for a refund and you use the UK returns label then the postage cost of £2.50 will be deducted from your refund.

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