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ProSwimwear Advantage

Why Buy From ProSwimwear?

At ProSwimwear, we strive to make sure our customers are 100% happy, not just with the amazing products they receive at the lowest prices, but with the service we provide as well. We understand that buying online can be daunting for some of us. So we want to reassure you as much as possible that we offer you an easy and trustworthy online service and we are available to talk to 01278 550640 during office hours.

Shop at ProSwimwear and you'll experience the following advantages:

Shop With Confidence

If for any reason you are not satisfied with your purchase then simply return your unused item within 30 days quoting your order number and we will refund your purchase in full. This guarantee is in addition to your statutory rights.

Price Match

With Proswimwear you now have the option to send a price match request, all you have to do is navigate to the product page that you are interested in and press the "Price Match" button on that page, then fill in the details required.

If we agree to match the price we will also give you an extra 1% off the item. Please note, a price match request may take 24 hours for a response during working hours and up to 72 hours if submitted on the weekend.

*Exceptions please note we may choose not to price match Amazon, eBay and Play.com. Price Match Eligibility - We will only match UK resellers that have stock of the current model and size. We will not match end-of-line, clearance products, or products being sold below cost-price by other retailers!

Reward Points

Earn Loyalty Points with Proswimwear get 1 point for every £1 spend.
For every pound spent registered shoppers will have 1 point added to their account.
1 point is worth 1 penny when you next check out you will have the option of using your points to receive money off.
Swimming clubs that have accounts with Proswimwear do not qualify for reward points on top of the discount that they already receive.

For full details and conditions of purchase please refer to our Terms & Conditions section, all purchasers on ProSwimwear agree to these on placing their order.

Live Chat

Contact us for free, Live Chat is available during office hours, just click on the "Live Support" icon on the left hand side of each page. There you have the ability to choose from over 60 different languages.

Secure Online Ordering

At ProSwimwear we take the protection of your identity and the privacy of your card details very seriously.

All our login, account and checkout pages are hosted on a secure server and protected by a GeoTrust QuickSSL Certificate. This means that your name & address details are encrypted as they are sent to us. This means your details are safe and cannot be intercepted by a third party.

When you get to the checkout you will notice the presence of a padlock in the address bar of your browser. The padlock is a universal way of letting you know that the site you are on is safe and your details will be kept secure.

 

UK Based Customers

Free UK delivery

Free delivery in the UK, on orders over £24.99.

Orders under £24.99 will be charged £2.99.

Shipping costs for orders outside of the UK are calculated automatically at checkout, based on the weight of the package

Find out more about our delivery options here

UK Returns

Use the free returns label on the back of your invoice to send your order back to us at no extra cost. Refunds will be processed within two working days.

We offer a 30 day no quibble money-back guarantee on items that are un-opened and un-used.

For more information on our returns policy click here

Quick Delivery

We aim to despatch your order the same day or the day after depending on the time you place your order. We have several delivery options for you to choose from whether that's standard free delivery, express or next working day. Most orders selected for standard free delivery will arrive with you within 2-3 working days and other options sooner. If an item you have ordered is unfortunately out of stock, you will be notified within 48 hours by customer services by phone if possible or email if not.

ProSwimwear now offers DHL guaranteed delivery by the next working day (*if order has been placed before 12:00 BST). Pricing is dependent and calculated on the weight and size of the package. Deliveries to the UK are received by end of next working day. Packages can be tracked and traced via the tracking number which we will be emailed to you upon shipment, just enter your tracking number at http://www.dhl.co.uk/en/express/tracking.html to follow your order.  All prices are viewed in British pounds and exclude duties, taxes and other potential charges.

Next Day Delivery Option

Next day delivery options are available in the UK.  Monday to Friday Next Day and Saturday delivery available, via Royal Mail Special Delivery. Next working day guaranteed deliveries throughout the United Kingdom are available via DHL.

Orders must be placed before 2pm Monday-Thursday to qualify for next day delivery. 

Orders for "Next Day Saturday" delivery must be placed before 2pm on Friday to qualify.

On occasions for a DHL multiple goods order whereby a product is not currently in stock at the time of being placed, we reserve the right to dispatch the remainder of the item/s via Royal Mail at a later date. This will form as the rest of your original order and will be included in the initial payment received for delivery. 

View our FAQ (frequently asked questions) section here

International Customers

Global-E Payment Options

Payment is taken by our international sales facilitation and fulfilment partner, Global-e. This allows you to pay for you items in your local or desired currency.

You may pay by debit card, credit card or another alternative payment method specified as part of the checkout process.

The price of products is calculated according to the rate of exchange between the base currency on our website and the local currency of the destination country at the time you place your order. Global-e reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website.

When you buy your ProSwimwear products from Global-e, you will see that your payment method is charged by **Global-e// ProSwimwear**, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

International Delivery

Once you have placed a Global-E order with us your items will be dispatched from us following the same guidelines as regular orders in the UK. If your order is processed and approved by Global-E before 3PM GMT it will be dispatched from us the very same day. You will receive tracking information once the package reaches the Global-E hub and from that point on you will be able to track the parcels progress to your front door!

Orders from Europe will take approximately 2-5 days after dispatch and Worldwide will take approximately 3-10 days after dispatch. This information is an approximation and could potentially take longer so if you need an item by a specific date be sure to order in plenty of time!

International Returns

You will be fully refunded for the value of the goods returned. You will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods.

To return an item simply use our returns portal to print a returns label. You will then be able to return all or part of your order at your own cost through your preferred carrier. For more information about the returns portal, procedure and terms and conditions click here.

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