The ProSwimwear Advantage
See our FAQ (Frequently asked questions) Section
Why Buy From ProSwimwear
At ProSwimwear, we strive to make sure our customer's are 100% happy, not just with the amazing products they receive at the lowest prices, but with the service we provide as well. We understand that buying online can be daunting for some of us. So we want to reassure you as much as possible that we offer you a easy and trustworthy online service and we are available to talk to 0844 44 11 999 . We offer the following Advantages:
Quick Delivery at Proswimwear
Proswimwear has thousands of products in stock at all times and we aim to despatch your order the same day or the day after depending on the time you place your order. We have several delivery options for you to choose from whether that's standard free delivery, express or next working day . Most orders selected for standard free delivery will arrive with you within 2-3 working days and other options sooner. If an item you have ordered is unfortunately out of stock, you will be notified within 48 hours by customer services by phone if possible or email if not.
Online Discount at ProSwimwear
Customers are rewarded with an online discount for placing their orders online, for order up to £30 you will receive a 5% discount off the screen price and with order values over £30 you will receive a 10% discount on your basket total.
We are still happy for you to call customer services for advice and support on 0844 44 11 999, but if you can enter your details and products and pay online, this reduces our administration costs and we reward you with extra discount.
If for any reason you prefer not to pay online, you can place your order and click payment method telephone order. Once you place your order you can call us to pay and you still get your online discount!
Largest Range at ProSwimwear
ProSwimwear offers the broadest range of competitive swimwear in any one retailer in the UK. With the most brands of any UK retailer and the largest selection of competitive swimming products!
Free UK delivery at ProSwimwear
Free Delivery in the UK only on all orders over £15
Orders under £15 are charged £2 Second class delivery
Orders outside the UK are charged shipping automatically calculated based on the weight of the order.
24 Hours Despatch on all orders at ProSwimwear
24 hour despatch, all Orders shipped within 24 hours or less on all in stock items from Monday to Friday, excluding UK Public holidays!
All orders placed before 1pm (UK GMT Time) will be despatched the same day if the item is in stock.
Next Day Delivery Option
Next day delivery available in the UK, with both Monday to Friday Next Day and Saturday Delivery available, via Royal Mail Special Delivery.
Free Size Exchanges at ProSwimwear
We understand that finding the perfect fit online is awkward, without being able to try the item on, so at ProSwimwear we offer a free size exchange service. This means that the item can be swapped for another size free of charge. You simply return the wrong size item back to us at your own cost, with a note asking for a replacement size and we will send out a replacement item for you with no additional charge (UK only).
We aim to turn around all size exchanges on the same day they are received, they will be posted out second class postage, unless a faster service has been requested, which you will be asked to pay for.
Outside the UK you will asked to pay by customer services for the international postage cost to return the replacement item to you.
Shop With Confidence at ProSwimwear
If for any reason you are not satisfied with your purchase then simply return your unused item within 28 days quoting your Order Number. We will replace without questioning or, if you prefer, refund your purchase price in full. This guarantee is in addition to your statutory rights.
RETURNS: Please just put the costume back into the post with either a copy of your invoice or a note with your order number and name and address and remember to always state what action you would like us to take, e.g. replace with different item, different size or refund!
Address: ProSwimwear Ltd, Unit 1, Plum Lane, Dunwear, Bridgwater, Somerset, United Kingdom, TA6 5HL
Low Price at ProSwimwear
If you find a product on another UK based site at a lower price than ProSwimwear, after you have taken off our online 10% discount, if you email info@proswimwear.co.uk or telephone 0844 44 11 999 , we will try to match the price on ongoing products, but may not match the price on end of line and sale products.
Secure Online Ordering at ProSwimwear
At ProSwimwear we take the protection of your identity and the privacy of your card details very seriously.
All our login, account and checkout pages are hosted on a secure server and protected by a GeoTrust QuickSSL Certificate. This means that your name & address details are encrypted as they are sent to us. This means your details are safe and cannot be intercepted by a third party.
When you get to the checkout you will notice the presence of a padlock in the address bar of your browser. The padlock is a universal way of letting you know that the site you are on is safe and your details will be kept secure.
Club Affiliate Program at ProSwimwear
At ProSwimwear we can set up an affiliate program, where parents who purchase through your link to ProSwimwear from your club website, will earn the club a % of the sale, which will be automatically be sent to your clubs bank account monthly. Club members will get all the benefits of Proswimwear and the online discount and regular promotional % off vouchers via email, while benefiting the club financially!
For details on the program please email: affiliate@proswimwear.co.uk or call 0844 44 11 999
Club Purchasing at Proswimwear
If you need to buy in fins and other swim equipment for the club shop, we offer Club accounts with tiered discounts and free delivery.
For details call 0844 44 11 999 or email: clubs@proswimwear.co.uk
For Full details and conditions of purchase please refer to our Terms & Conditions section, all purchasers on ProSwimwear agree to these on placing their order!
