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    Don't like 08 and 0844 Numbers

    Our 0844 number is not a premium rate number and is local call charge through out the UK

    But if you have a mobile or difficulty from outside the UK contacting us then please use:

    01278 550640 or outside the UK +44 1278 550640

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    UK Delivery Options

    What are my delivery options to the UK and how much do they cost?

    2nd Class for Standard delivery is 2 - 3 days from the date of despatch - £2.45 for orders under £15 and free for orders over £15

    1st Class for Express delivery is 1 - 2 days from the date of despatch - £3.45 for orders under £15 and £1.45 for orders over £30

    Next Working Day - £7.95 for orders under £15 and £5.95 for orders over £15 - Please note orders placed after 1pm Thursday will be despatched Friday and may not be delivered till Monday morning, if you need it for Saturday please select Next Day Saturday delivery option at checkout.

    DHL - Guaranteed next working day delivery for orders in the UK and Europe (*if order placed before 12:00 BST). Pricing varies upon weight and size of package.

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    European & International Delivery Options

    We despatch all goods by Royal Mail for Express Air Mail for shipments up to 2 KG in weight, beyond 2KG you will be given a price for an international courier shipment. You will find that when ordering over 2KG, it might be more cost effective to split your order into 2 and order twice keeping each shipment below 2 KG in weight.

    DHL provides a guaranteed delivery option by the next working day for orders throughout Europe (*if order has been placed before 12:00 BST), and within 3 working days for all other International orders (excluding countries Afghanistan & Russia). Depending on certain postal restrictions, custom duties, taxes and other potential charges may be incurred. 

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    Which countries will ProSwimwear despatch too?

    We currently despatch to the following countries:

    DHL shipments currently exclude Afghanistan and Russia.

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    Can I track my order?

    Only Royal Mail Special delivery e.g. Next Day and Saturday delivery is trackable in the UK.

    DHL orders are traceable using the tracking number provided upon shipment via http://www.dhl.co.uk/en/express/tracking.html 

    European and Worldwide orders will be given a tracking number to monitor there orders.

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    Can I track my European or International order on my own countries postal service?

     

    Spain

    Please follow this link to the Spanish Postal Service Correos http://www.correos.es/eng/13-menurec2/01-menurec21/2010_c1-localizadore.asp

     

    France

    A signature is not always required. If you are not at home when La Poste attempts to deliver the package, it will be held at the post office for 15 calendar days. If the tracking status is unclear and there has been no delivery attempt or notification within your Estimated Delivery Date please contact La Poste Customer Service (in French): +33 (0) 810 800 800. Please have your parcel tracking number ready.

     

    Germany

    Deutsche Post, there is currently no online tracking available. Please wait for possible late delivery. If there has been no delivery attempt or notification within this time then please contact your local Deutsche Post Office.


    In most countries the UK Royal Mail tracking number can be tracked on your local postal services website!
     
    DHL orders can be specifically monitored through each countries DHL profile on http://www.dhl.co.uk/en/country_profile.html Further useful information on shipments, guidelines, drop-off and collection points for each country is also provided.

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    Will I need to sign for my delivery?

    No, only Royal Mail Nextday and Special Saturday deliveries will need to be signed for as these are sent tracked.

    DHL deliveries will also need to be signed for upon collection.  

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    Can I use an alternative delivery address?

    If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.

    Unfortunately for PayPal users and overseas customers we can only ship to your registered billing address. These restrictions are online fraud prevention measures issued by the banking community and are beyond our control.

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    How long does delivery take?

    UK Second class will take approximately 2-3 days after despatch

    UK First class will take approximately 1-2 days after despatch

    UK Next Day will take 1 days after despatch delivered Monday to Friday

    UK Next Day Saturday will take 1 days after despatch delivered Saturday

    Europe will take approximately 2-5 days after despatch

    Worldwide will take approximately 3-10 days after despatch.

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    Will I have to pay any Customs charges in my country?

    There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the VAT (TVA) included.

    Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.

    Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

    Some countries (including but not limited to Israel, Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier that delivers your goods if this is the case.

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    How quickly will my order be despatched?

    We aim to despatch all orders within 24 hours.

    Next Day and First Class we aim to despatch always within 24 hours on in stock items, if for any reason the item is not in stock we will contact you within 24 hours.

    Second Class we also aim to despatch within 24 hours. If for any reason the item is not in stock we aim to contact you within 24 hours.

    European & International orders are normally despatched within 24 hours. If for any reason the item is not in stock we aim to contact you within 24 hours.

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    Can all items be despatched worldwide?

    We ship most items worldwide although some are restricted depending on the exact shipping destination.

    The following products usually have shipping restrictions:

    Energy drink, food and gels

    Liquids

    Products that contain aerosols

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    Missing Goods or Damaged Delivery, what can we do?

    If your goods have either been received as damaged or are missing please contact customer services immediately, either by email info@proswimwear.co.uk or by calling us on 0844 44 11 999 or from outside the UK +44 844 44 11 999.

    If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. Customer Services they can advise you on the best course of action. Once we have verified the damage we can then rectify the situation.

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    Order has been shipped but not arrived yet who do I contact??

    Royal Mail 2nd class

    Please wait for possible late delivery until 8 days after dispatch. If there has been no delivery attempt within this time, please contact Royal Mail delivery depot for more information regarding delivery. Your Royal Mail Hotline: 08457 740740.


     

    Royal Mail 1st class

    Please wait for possible late delivery until 6 days after dispatch. If there has been no delivery attempt within this time, please contact Royal Mail delivery for more information regarding delivery. Your Royal Mail Hotline: 08457 740740.


    Royal Mail Next Day Special Delivery

    You can track your Royal Mail Next Day Special Delivery parcel via the link below:

    http://track.royalmail.com/portal/rm/track?catId=22700601&gear=authentication

    The tracking number was sent to you by email on order despatch and can also be found by login in to your account on ProSwimwear and checking your current order shipping status

    If you don't have access to the online tracking results and your Estimated Delivery Date has passed please contact your delivery depot with your parcel tracking number. Your Royal Mail Hotline: 08457 740740. Please have your parcel tracking number ready.

    Royal Mail European and International Signed for Air Mail

    You can track your Royal Mail Signed for Air Mail parcel via the link below:

    http://track.royalmail.com/portal/rm/track?catId=22700601&gear=authentication

    The tracking number was sent to you by email on order despatch and can also be found by login in to your account on ProSwimwear and checking your current order shipping status

    If you don't have access to the online tracking results and your Estimated Delivery Date has passed please contact your local delivery depot/post office with your parcel tracking number. Your Royal Mail Hotline: +44 8457 740740. Please have your parcel tracking number ready.

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    Order shipment never delivered, what can we do?

    UK 1st Class & 2nd Class Postage if undelivered 15 working days after despatched from ProSwimwear, we will re despatch the order items to you

    UK Next Day Delivery if undelivered 10 working days after despatched from ProSwimwear, we will re despatch the order items to you

    European Signed for Postage if undelivered 20 working days after despatched from ProSwimwear, we will re despatch the order items to you

    International Signed for Postage if undelivered 30 working days after despatched from ProSwimwear, we will re despatch the order items to you

    ProSwimwear will process an insurance claim for the lost goods and you may be contacted by your local postal service to confirm the non reciept of goods.

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    Returns Procedure

    Customers outside of the UK must follow the instructions below along with our standard

    • Returns Policy?

      To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

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      International Returns

      Customers outside of the UK must follow the instructions below along with our standard returns procedure

      To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

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      Statutory Rights

      At ProSwimwear.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 28-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Further terms and conditions on returns in this section and our full terms & condition section http://www.proswimwear.co.uk/terms

      By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

      To cancel your purchase within the seven-working-day cooling-off period, please return the item or items as per our returns procedure, giving the reason for the return as "I just don't want it anymore". Please package the relevant item securely and send it to us within 30 days following the date that the item was delivered to you.

      For your protection, we recommend that you use a recorded-delivery service or proof of postage.

      Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

      As soon as we receive the items back for your cancellation of order, we will refund the relevant part of the purchase price for that item -we cannot refund any upgrade postage charges you have selected. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

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      Returns Policy?

      Returns All items returned for refund or replacement must be returned within 30 days from receipt! All goods that are returned must be accompanied with proof of purchase. We recommend that a certificate of posting should be obtained for returns, supplied free of charge by the post office by handing your parcel over the counter, this gives you a limited insurance with royal mail if the goods are lost.

    • For added security either ship the items Signed for postage or for higher insurance use Next day special delivery. For International returns International Signed For postage is recommended incase of loss. All returned goods must be returned in their original packaging with all tags in place in the original unused condition.
    • Costumes that have been worn in a pool cannot be returned for exchange or refund. It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit. Faulty Goods: Goods returned as faulty should be returned with proof of purchase to our returns department, this product will be assessed by a returns department in conjunction with the manufacturer, should the item be deemed to be faulty this will be replaced or in case of an obsolete product an alternative item will be agreed or a refund will be given.
    • Returns Address ProSwimwear Ltd, Unit 1, Plum Lane, Dunwear, Bridgwater, Somerset, TA6 5HL, United Kingdom Replacement items will be despatched free of charge to UK addresses for the first return, further returns on the same order will incur a £2 postage charge, if the return is from an international customer, a re charge will be applied to cover the replacement items international or european signed for postage. Unless the replacement is due to an error in shipping by ProSwimwear, where we will cover the additional postage.
    • When items are returned without prior consent outside the 30 days warranty period, ProSwimwear reserve the right to deduct 10% of the item as a re stocking charge for the return as long as the item/items are in sellable condition and with all tags and packaging intact. If the item being returned has been discontinued by the manufacturer or ProSwimwear, then ProSwimwear can either refuse the return or charge up to a 50% restocking charge, based on the current saleability of the return.

      The web site default currency is £ Pounds Sterling, you can select in the top left hand corner a different currency and this will change the site to display this currency and you will be charged in this currency at check out. To change this currency change the currency in the top left hand box before check out.

    • All returned goods must be returned in their original packaging with all tags in place in the original unused condition. Costumes, Goggles or Swimming Accessories that have been worn or used in a pool cannot be returned for exchange or refund. It is the consumers responsibility to decide the suitability and fit of all items before using the item in a pool and making the item un sellable if returned!
      It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not exchnanged or refunded.

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      What currency will I pay for my order in?

      You will pay for your order in the currency displayed on the order confirmation page.

      The web site default currency is £ Pounds Sterling, you can select in the top left hand corner a different currency and this will change the site to display this currency and you will be charged in this currency at check out. To change this currency change the currency in the top left hand box before check out.

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      When do I pay for my order?

      You will pay for your order immediately on checkout, if the item you are selecting is on back order, you can select to place your order by Telephone order as the payment method and then pay for the item over the phone when it arrrives into stock.

      Where payment is taken immediately for items market as being in stock, then we believe them to be in stock, but occasionally figures entered on the system may be in correct, in these cases we will try to contact you within 24 to 48 hours of order placement to inform you and will either put the item on backorder or refund the payment, depending on your choice.

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