SWIM SUIT CARE GUIDE
TERMS & CONDITIONS OF SALE
Payment
We accept Visa, MasterCard, Solo, Maestro,and payments made via Paypal. We charge for all items as soon as your order is accepted. Backordered items are also charged but if they cannot be despatched within 5 working days we will contact you to either schedule a new delivery date or refund.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of shipment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Prices
All our prices listed in this web site include VAT at the current rate where applicable. We reserve the right to alter prices without notice. For heavier items such as bags, fins and energy drinks, we reserve the rights to charge additional postage at cost.
Tax Charges
Orders made from the UK are subject to VAT. If we are sending products to an address within the European Union prices are also subject to VAT. Orders sent to an address outside the EU, are not charged VAT, although your order may be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you the customer or the recipient; we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.
Delivery
ORDERS RECEIVED AFTER 1PM WILL BE DESPATCHED ON THE NEXT WORKING DAY! Orders ordered on a bank holiday will be despatched on the next working day Monday to Friday.
UK: Order value £15.00 and under will be charged £2 for 2nd class postage, for £3 you can select 1st Class signed for and for £7 you can select Next Day Special Delivery. If ordering before 1pm on a Friday you can pay £9 for Next Day Saturday Special Delivery.
UK: Order value over £15.00 will receive free 2nd class delivery, for £1 extra you can select 1st Class Signed for postage and £5 for Next Day Special. If ordering before 1pm on a Friday you can pay £7 for Next Day Saturday Special Delivery. All Special delivery packages are guaranteed next day and require a signature on delivery, they are either delivered by Royal Mail or for heavy items FedEx.
Europe: Orders are charged £7.00 internationally signed for tracked postage up to 0.5Kg each additional 0.5Kg has a higher charge, these prices are automatically calculated at checkout. Before checking out you can check the postage cost by selecting your country under your basket and clicking for a postage quote
Rest of the World: (including USA, Canada, Australia, South Africa, etc.) Orders are charged £12.00 Internationally signed for tracked postage up to 0.5Kg, each additional 0.5Kg has a higher charge, these prices are automatically calculated at checkout. Before checking out you can check the postage cost by selecting your country under your basket and clicking for a postage quote
Club Discount
We have a Club discount scheme as well as an affiliate programme available to ASA authorised clubs. For details of the terms and conditions, please email clubs@proswimwear.co.uk or call 0844 44 11 999. Emailed enquiries will be contacted by a member of our team within 24 hours Monday to Friday.
Garment Care
It must be appreciated that Lycra is a delicate material and the life is very limited in Chlorinated water. The Strength of chemicals will vary from pool to pool, therefore if a high level of chlorine is used in the pool this may degrade the lycra quicker. The garment should be hand washed in cold water immediately after use; chlorine continues to affect the Lycra when left in your sports bag or towel. Avoid wrapping the costume in a towel. If possible put your costume/suit into a mesh equipment bag where it can breathe, this is the ideal way to transport your costume/suit home. Detergents/shampoo and shower gel will degrade lycra quickly we recommend that you Do not Shower in your suit, Do not machine wash your suits just rinse in cold water. To dry your suit just air dry away from direct sun light, radiators and Do NOT tumble dry. Sitting on rough pool side surfaces can also ruin the material. Follow these guides and you will get more hours out of your suit.
Correct Suit Sizing
It is the customers responsibility to correctly measure themselves or the swimmer and to check the manufacturers sizing guides on ProSwimwear site. Customer Services are available to give advice and help with advice on the sizing, but they cannot see the swimmer or how the measurements are taken, so ProSwimwear does not bear any responsibility for the suit not being the correct sizing when received, it is the customer’s total responsibility for the size ordered. Swimwear sizing varies between manufacturers and this is why suits can be returned for exchanged to allow customers to get the right fit.
Returns
All items returned for refund or replacement must be returned within 28 days from receipt!
All goods that are returned must be accompanied with proof of purchase and a note telling us what action you want us to take, all items returned without a note will be credited to your account at ProSwimwear and you will be able to use this credit to re purchase goods to this value on our store by telephoning customer services, emailing or via live chat. We recommend that a certificate of posting should be obtained for returns, supplied free of charge by the post office by handing your parcel over the counter, this gives you a limited insurance with royal mail if the goods are lost, For added security either ship the items Signed for postage or for higher insurance use Next day special delivery. For International returns International Signed for postage is recommended in case of loss.
All returned goods must be returned in their original packaging with all tags in place in the original unused condition. Costumes, Goggles or Swimming Accessories that have been worn or used in a pool cannot be returned for exchange or refund. It is the consumers responsibility to decide the suitability and fit of all items before using the item in a pool and making the item unsellable if returned!
It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not exchanged or refunded.
Faulty Goods: Goods returned as faulty should be returned to our returns department, this product will be assessed by a returns department in conjunction with the manufacturer, should the item be deemed to be faulty this will be replaced or in case of an obsolete product an alternative item will be agreed or a refund will be issued if requested. If the item is faulty then you will receive a refund and compensation for your postage (Standard Parcel Charge costs Only), You can check this refund amount for non UK posting, by adding the faulty item to the shopping cart on the site and entering your country and post/Zip code for a shipping quote!
Wrong items received: Goods returned as wrong items received should be returned to our returns department, on receipt of the item we will be replaced them witht he correct item or if previously requested a refund will be given.You will receive a refund also for postage as per our shipping cost of sending this item, to compensate you for your return postage You can check this refund amount, by adding the incorrect item to the shopping cart on the site and entering your country and postcode for a shipping quote!
Returns Address
ProSwimwear Ltd,
Unit 1,
Plum Lane,
Dunwear,
Bridgwater
Somerset,
TA6 5HL,
United Kingdom
Replacement items will be despatched free of charge to UK addresses for the first return, further returns on the same order will incur a £2 postage charge, if the return is from an international customer, a re charge will be applied to cover the replacement items international or European signed for postage. Unless the replacement, is due to an error in shipping by ProSwimwear, we will cover the additional postage. When items are returned without prior consent outside the 28 days warranty period, ProSwimwear reserve the right to deduct 10% of the item as a restocking charge for the return as long as the item/items are in a sellable condition and with all tags and packaging intact. If the item being returned has been discontinued by the manufacturer or ProSwimwear, then ProSwimwear can either refuse the return or charge up to a 50% restocking charge, based on the current saleability of the return.
Refunds
Refunds will be credited back to your original card used for purchase, when you request this in writing with your returned item. The refund will be processed via the payment gateway used for payment; we therefore do not need details of the card used. All refunds will be less the postage paid for shipment. If the ordered item kept becomes less than £15 in the UK, then the £1.50 postage charge for small orders will be deducted from the refund. Where items are returned with no written request for refund or exchange, the item will be returned to our stock and a store credit will be applied to your account, you will be able to use this to purchase on store by calling customer services on 0844 44 11 999 or emailing them at info@proswimwear.co.uk or via the live online chat on the website!
Warranty
ProSwimwear returns department works in conjunction with our manufacturers, our manufacturers want to be informed of any products deemed to be faulty; therefore all items returned as faulty will be returned to the manufacturer for examination. Once the manufacturer and our returns department have agreed that the product is faulty, then the item can be replaced or credited. ProSwimwear will endeavour to process this as quickly as possible subject to the manufacturer's timescales. If however the item is deemed to be damaged due to the customers handling or fair wear and tear by the manufacturer and the returns department, then the item will be returned to the customer and no replacement or refund issued.
Secure Ordering
All precautions are taken to ensure that transactions are secure although ProSwimwear cannot be held responsible for any breach of security. Orders can be cancelled up to 7 working days after placing them if the item has not already been shipped. Please call 0844 44 11 999 to cancel or email info@proswimwear.co.uk. All orders placed online are processed automatically from your submitted online order details.
Privacy Policy
ProSwimwear do not disclose buyers' information to third parties other than when order details are processed through one of the secure payment gateways. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
• Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
ProSwimwear Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.
ProSwimwear Ltd,
Unit 1,
Plum Lane,
Dunwear,
Bridgwater,
Somerset,
TA6 5HL,
United Kingdom
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
